How the score works
Each metric receives a health score from 0 to 100 based on its percentile position within the past 12 weeks of same-weekday data.- A score of 50 means today’s value is right at the median—exactly what you’d expect
- A score of 90 means you’re outperforming 90% of historical values
- A score of 10 means you’re underperforming compared to 90% of historical values
For metrics where lower is better (like CAC), the score is automatically inverted. A score of 90 always means “performing well” regardless of whether high or low values are desirable.
Score ranges
| Score | Interpretation | Typical indicator |
|---|---|---|
| 90-100 | Exceptional performance | 🟢 Opportunity |
| 70-89 | Good performance | No indicator |
| 50-69 | Normal performance | No indicator |
| 35-49 | Below average | No indicator |
| 20-34 | Poor performance | ⚠️ Caution |
| 0-19 | Critical | ⛔️ Urgent |
When to use the score
The health score is particularly useful when:Comparing across metrics
Quickly identify which metrics are your strongest and weakest performers today.
Tracking trends
A metric moving from 60 to 45 over several days signals a developing issue before it hits “Caution”.
Prioritising attention
When multiple metrics show caution, the score helps you decide which to address first.
Reporting to stakeholders
A single number is easier to communicate than percentile bands.
Score vs indicator
The health indicator and health score work together:- Indicators answer: “Does this need my attention right now?”
- Scores answer: “How is this performing relative to normal?”